IRS Link & Learn Taxes: Training and Certification for Volunteer Tax Preparers

Epsilon System’s Digital Media team developed Link & Learn Taxes for the IRS, an 80-hour web-based training program comprising over 4,000 pages of tax law narrative, examples, case studies, interview simulations, audio, and comprehensive exercises. Instructional support in the form of lesson plans, presentations, and a printed training guide are available for blended learning environments.

Link & Learn Taxes has been on the IRS website (http://www.irs.gov) and CD-ROM since 2004, and is available to volunteers and the public. During peak periods, more than 300,000 people visit Link & Learn Taxes; over 20 million pages have been viewed. There have been over 900,000 certifications using the online test and more volunteers are certified every year. Epsilon continually reviews user evaluations and client feedback for ways to improve the learning experience at Link & Learn Taxes.